YORKSHIRE ROSE HOLIDAYS FAIR TRADING AGREEMENT
 
Our fair trading agreement sets out clearly and simply the responsibilities which we at Yorkshire Rose Holidays have to you and which you in turn you have to us when a contract is made between us. The contract is made when you make a booking and we accept it by written confirmation on the terms set out in our brochure. When confirming your holiday, you will agree on behalf of yourself and the others named in your party that you have read, understood and accepted this fair trading agreement. Your obligation is to pay the price of the holiday and recognise your liabilities if you wish to alter the holiday or have to make a cancellation. On our part, we have an obligation to provide you with the holiday you have booked. Our specification of that holiday and our terms are clearly stated in our brochure. Your contract is entered into with Yorkshire Rose Holidays. This fair trading agreement applies to all holidays sold from our brochure.

1, DEPOSIT
As you sign and confirm your booking, you accept on behalf of yourself and all your party the terms of our fair trading agreement, and enclose the appropriate deposit.   The deposits are £30 per person on UK Holidays and £40 per person on European Holidays. Please note your deposit is non refundable. Some tours are advertised as payable in full where deposits will not be accepted.

2, PAYING THE BALANCE
Your holiday balance must be paid at least 8 weeks before the holiday departure date. If you book within the 8 weeks period before the tour departs you must pay the full holiday cost at the time of booking. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit and apply cancellation charges as set out in paragraph 4 ‘If you cancel your holiday’.

3, TO CHANGE YOUR BOOKING
If after our confirmation has been issued, you wish to change to a different holiday or departure date in our brochure or on this website we will do our utmost to make the changes, provided that written notification is received at our office from the person who is the lead name on the booking, not later than the date on which the balance of the original holiday cost was due for payment. This must be accompanied by a payment of £10 to cover administration costs. Any alteration later than the original balance due date will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out in paragraph 4. Other alterations such as the addition of requests or change of pick up point must be received in writing.

4, IF YOU NEED TO CANCEL YOUR HOLIDAY
You, or any member of your party, may cancel your holiday at any time provided that the cancellation is made by the person signing the booking form and is communicated to us in writing via the office which you made your booking. Cancellation will incur the retention of your deposit and in addition cancellation charges will apply up to the maximum shown below. Departure date & up to 14 days you forfeit 100%. 15 to 29 days you forfeit 60%. 30 to 45 days you forfeit 45%. More than 45 days you forfeit your deposit and insurance premium (if applicable). You will also forfeit the full amount of any theatre tickets purchased on your behalf as these are not refundable or exchangeable.

5, COMPLAINTS
If you have a complaint during your holiday, firstly contact you driver / company representative on the tour who will do their utmost to resolve the problem immediately. If the matter cannot be corrected, put your complaint in writing, along with your booking reference number and departure date to our bookings address within 28 days of the completion of your holiday. Yorkshire Rose Holidays, 28 Branksome Avenue, Barnsley, S70 6HX. All complaints that are received are thoroughly investigated and customers are kept informed at each stage of the investigation. Sometimes the investigations can take time when awaiting a response from hoteliers. We can normally agree an amicable settlement of the few serious complaints we receive, if the complaint is found to be genuine. If a complaint cannot be resolved amicably between us, the matter will be referred to arbitration.

6, STATUTORY AUTHORITIES
This brochure is issued subject to applicable acts of parliament and government regulations and the company reserves the right to modify itineraries to conform with requests from the competent authorities in the United Kingdom and any other state/country through which the tours run.

7, CONDITIONS OF CARRIAGE
When you travel on an aircraft, train or ship the conditions of carriage of that carrier apply and are subject to national and international conditions that may limit or exclude liability. Your contract made under the terms of this fair trading agreement is subject to English law and jurisdiction. Some coach journeys are operated by vehicles other than those owned by Yorkshire Rose Holidays and the specification may be different to that detailed in this brochure. The Public Service Vehicle (conduct of drivers, conductors and passengers) regulations as amended 1990, apply to all coaches throughout any holiday in the UK.

8, OTHER TERMS
On a holiday you may not: a) bring a pet or any other animal (other than guide dogs in the UK and EIRE only by prior arrangement) b) Play a radio/cassette player on a coach. c) Mobile telephones – for the comfort of other passengers we request the use of mobile phones is kept to a minimum while the coach is in motion.

You are responsible for ensuring that you are at the correct departure point at the correct time, and we cannot be liable for any loss or expense suffered by passengers because of their late arrival at any departure point.

9, PASSENGER BEHAVIOUR
Yorkshire Rose Holidays reserve’s the unconditional right to refuse a booking or terminate a clients’ holiday in the event of unreasonable conduct which in our opinion is likely to cause damage, destruction, distress, danger or annoyance to other clients, employees, property or to any third party. If you are prevented from travelling or continuing your holiday by such a termination, Yorkshire Rose Holidays responsibility for your holiday there upon ceases. Full cancellation charges will apply and Yorkshire Rose Holidays will be under no obligation for any refund, compensation or loss which may occur. You are responsible for ensuring that you are at the correct departure point at the correct time, and we cannot be liable for any loss or expense suffered by passengers because of their late arrival at any departure point. Excursions are normally included in the price of most holidays and refunds cannot be made for passengers not wishing to go on these excursions. Admission fees to buildings, grounds, museums etc are not included in the price of your holiday unless otherwise stated in this brochure.

10, HOLIDAY INSURANCE
It is a condition of your contract with Yorkshire Rose Holidays that you should take out adequate insurance to cover you in the event of illness, personal injury or death during the course of your holiday. Yorkshire Rose Holidays have advised upon booking that insurance cover is essential. Due to new legislation from Jan 2009 Yorkshire Rose Holidays are unable to directly cover clients as previous and advise the use of our insurance agent Gold Cover Insurance services at Gold Cover Travel Insurance Services Ltd, 35 Queens Road, Tunbridge Wells, Kent, TN4 9LZ. Tel 01892 615511. Insurance is to made directly with an insurance agent and not through Yorkshire Rose Holidays.

11, PASSPORTS
For all holidays abroad you will require a full 10 year passport. Please note some countries also require passports to be valid up to 6 months after your return to the UK. If you have any doubts about your status as a resident British subject or you do not hold a full British passport, you must check with the embassies or consulates of the countries to be visited to confirm the passport or visa requirements needed in your particular circumstances. We cannot accept no responsibility if passengers are not in possession of the correct travel documents.

12, HEALTH AND SAFTY
In some foreign countries, standards of infrastructure, safety and hygiene may be less than what are used to within the UK. You should exercise greater care for your own protection. Under normal circumstances most Western European countries do not require visitors to be vaccinated. However we will indicate any known vaccination or other health requirements where possible for each country to be visited. If you are not sure of health requirements of the country you are visiting you are advised to check with your own doctor well in advance of travelling.

13, BROCHURE DETAILS
Every effort has been made to ensure that all details are correct at the time of going to print. The brochure is merely a guide for you to make you holiday choice and we cannot accept responsibility for changes that may occur.

YORKSHIRE ROSE HOLIDAYS CUSTOMER PROMISE

1, RESERVING YOUR HOLIDAY
When we have confirmed that we have available space on the holiday of your choice, a confirmation/invoice will be sent to you normally within 7 days of your signed booking form and the contract is made between us when you receive this conformation.

2, THE PRICE OF YOUR HOLIDAY
The price of your holiday is guaranteed and will not be subject to any surcharges except for those resulting from fuel costs, government action, including additional bonding or licensing requirements and VAT. In all cases we reserve the right to pass these amounts on in full. Holiday prices include all coach travel, hotel accommodation and meals as specified in the holiday description and VAT at the current rate where applicable. Morning coffee, afternoon tea and other refreshments are not included unless otherwise stated. Some hotels may make a small additional charge for any porterage and tea or coffee served after a meal. Gratuities to the hotel staff and driver/courier are discretionary.

3, IF WE CANCEL YOUR HOLIDAY
It is necessary for there to be a minimum number of passengers on a tour in order for the tour to operate. In certain circumstances, therefore, we may have to cancel your holiday, and if this should occur we will return to you all the money you have paid to us, or offer you a suitable alternative. However we will not normally cancel your holiday, a) immediately prior to the departure date unless you have not paid for your holiday in full. b) After the balance due date, except as a result of hostilities, political unrest or other circumstances amounting to force majeure, also including strike action. If we have to cancel your holiday at any time, Yorkshire Rose Holidays are liable only for any monies you may have paid to us at the time of cancellation.

4, OUR RESPONSIBILITY TO YOU
We accept responsibility for ensuring that all component parts of your holiday as described in our brochure are supplied to you to a reasonable standard. If any such part is not provided in the advertised manner, we will pay you reasonable compensation unless the non-provision was due to circumstances which we could not predict and which were beyond our control such as adverse weather, road or traffic conditions. Please remember that some amenities (e.g. hotel lifts, swimming pools, etc.) require servicing and cleaning and may not therefore be available at all times. Some services may be affected by weather conditions and their availability is entirely at the discretion of the provider of the service. Entertainment provided by hotels is frequently subject to demand and its nature and/or frequency may be varied if there is a lack of demand or insufficient numbers staying at the hotel. The published running times of services are estimates only and we will not be liable for any loss (howsoever caused) arising from delay or failure to operate services in accordance with published timings.

HOLIDAY INFORMATION

1, CHILD REDUCTIONS
On most holidays, reductions are available for children aged between 2 and 14 providing the child shares a room with 2 full fare paying passengers, although there are some variations. Please enquire at the time of booking.

2, LUGGAGE
We ask you to keep luggage down to one suitcase per person measuring no more than 26in x 8in x 15in and weighing no more than 33lb (15kg). In the interest of the health and safety of employees we ask clients to strictly observe the weight limit. Porter age facilities for suitcase’s which exceed this limit will be refused. A small holdall can be taken on board the coach.

3, WHEELCHAIRS / DISABLED PASSENGERS
Wheelchairs must be flat folding due to space limitations. If you intend to take a wheelchair notification must be made to our office at the time of booking. Some tours include lengthy periods of travel and some walking or sightseeing excursions. Also some hotels will have steps to contend with and may not possess lifts, and although we will try our best to look after wheelchair / disabled passengers it is important for you to notify us at the time of booking under the special requirements header on the booking form so that necessary arrangements can be made to minimise discomfort.

4, SEAT ALLOCATION AND SPECIFICATION
Seat requests for particular seats can be made on most holidays when booking. However, since allocations are made on a first come, first served basis, early booking is advisable for preferred seats. There is a seating plan of the coach for each holiday, but it is possible that, on occasions, for operational reasons, a coach of different configuration may be used and we must therefore reserve the right to amend a seating plan and allocate seats other than those you have booked, although this will be avoided as far as possible. We shall have no liability in relation to any such change of specification. Specific seats will not be allocated on feeder vehicles.

5, SMOKING
All coaches/tours are none smoking. Courtesy stops will be made on route.

6, TRAVEL DOCUMENTS
When you have paid the balance we will send all the necessary labels, so that you receive them in good time before the holiday departure date. Certain documents, for example theatre or boat tickets, may have to be retained and your driver will then issue them to you on the tour departure date.

7, DIETARY REQUIEMENTS
Any special dietary requirements must be specified under the special requests section on the booking form at the time of booking. On occasions hotels charge an additional cost for this service. Any extra costs incurred must be paid to the hotel by yourself before the departure from the hotel.

8, SEAT BELTS
New legislation has been introduced regarding the use of seat belts. It is now your responsibility to ensure your seat belts are securely fastened at all times whilst travelling.

9, ROOM AND FACILITIES
All our hotel accommodation has private facilities included with the price of the tour. On all holidays we have availability on a number of ground floor and single rooms available on a first come first serve basis. Requests for this accommodation must be made in the special requests section of the booking form, as stated this type of accommodation cannot be guaranteed. If lifts are available at a hotel the facility will generally be shown on the holiday page.

10, DRIVERS AND COURIERS
Gratuities are not included for your driver/courier. We feel that you would rather deal with this personally, but for good service we would suggest £1.50 per day from each passenger.

11, CUSTOMS REGULATIONS
Duty paid/free allowances are available to passengers over the age of 17 years (where applicable). It is the passengers’ responsibility to understand the current allowances. For a passenger(s) detained by customs officials for over-exceeding current allowances or disobeying the rules, the company will have no choice but to continue the journey and will accept no responsibility for travel or any other expenses incurred.

12, CONSUMPTION OF ALCOHOLIC BEVERAGES
Yorkshire Rose Holidays’ conditions of carriage require that no person may be permitted to drink alcoholic beverages at any time aboard the coach. Failure to comply with this may result in the clients’ holiday being terminated.

13, FINANCIAL SECURITY
To ensure our clients are fully covered in the unlikely event of the insolvency of the company we have all clients funds entrusted within a clients account. This means any money paid to Yorkshire Rose Holidays is put directly into the account and cannot be retrieved by Yorkshire Rose Holidays until the completion of your holiday. Thus ensuring that 100% of all clients money is safe in the event of insolvency.